Frequently Asked Questions
Everything you need to know about professional-grade kitchenware and your Chefs’ Warehouse order.
What is the standard shipping time for professional cookware?
Most orders are processed within 24-48 hours. Depending on your location, standard ground shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for urgent culinary needs.
Do you offer a warranty on high-end cutlery and appliances?
Yes, all our professional-grade tools come with a manufacturer's warranty. Additionally, Chefs’ Warehouse offers a 1-year limited satisfaction guarantee on all premium stainless steel and cast iron products.
What is your return policy for kitchen essentials?
We accept returns within 30 days of delivery. Items must be in their original packaging and unused. Please note that for hygiene reasons, certain perishable goods or customized engraving items are final sale.
How do I care for my carbon steel and copper pans?
To maintain the longevity of your professional cookware, we recommend hand-washing only and immediate drying. Specific seasoning and care instructions are included with every high-performance pan purchase.
Do you offer bulk discounts for culinary businesses?
Yes, we provide tiered pricing for restaurants, catering businesses, and culinary schools. Please contact our hospitality sales team directly to set up a professional account.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern financing options like Affirm for larger equipment purchases.